With the holiday season almost upon us, it is an excellent time to discuss how increased holiday awareness efforts by you and your team may bring your staff and customers a joyful holiday season. The holidays place both economic and personal stresses on Americans leaving many with a harsher reaction to anything that adds further problems to their lives. This often includes a less-than-forgiving reaction to incidents that they feel are the fault of others.

Creating a risk management checklist for your self-storage business can be a challenge, and this series of articles offers suggestions for various categories and items that you may want to include in your checklist. The focus this quarter is human resources.