In The News
Date: Jul 5, 2011

Self-Storage Call Center Expert Cynthia Abraham Hansell Offers
Tips for Analyzing Phone Data for MiniCo Webinar


PHOENIX, ARIZ. – Self-storage operators of all sizes rely on the telephone to make sales and serve their customers. On July 27, 2011, self-storage call center expert Cynthia Abraham Hansell, Vice President of Call Center Operations, OpenTech Alliance, Inc., and Sue Haviland, Owner of Haviland Storage Services, will present the free webinar Analyzing Your Phone Data for Profit. The webinar will discuss the best practices that large operators rely on to maintain a competitive edge with the goal of helping self-storage operators of every size make better business decisions based on real data. Topics will include the following:

  • What phone data you should be collecting
  • Which reports you should review on a monthly basis
  • What to look for on your reports
  • Using data to improve conversion ratios and staffing
  • Identifying training opportunities

OpenTech Alliance, Inc., is the sponsor of the webinar. For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self-Storage Now!Mobile Self-Storage MagazineRV & Boat Storage TodaySelf-Storage Canada, the Self-Storage Almanac, the Self-Storage Construction & Renovation Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information
OpenTech Alliance, Inc. – www.opentechalliance.com
Herman & Kittle Properties, Inc. – www.shavilandstorageservices.com