KeyAgent Newsletter: August 2019

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Key Agent Newsletter
August 2019
Did You Know...? MiniCo's insurance solutions are now included in the IVANS Markets online directory.

Agent Alert: Receiving Policy Documents by Email

In an effort to streamline and improve our customer service to agents, MiniCo Insurance Agency sends documents via email. Policies, invoices, endorsements, and other documents are sent as attachments in PDF format.

As with physical mailings, occasionally emails go astray. This is usually due to one of two issues as described below.

Issue: Spam Filter

Most agency email servers utilize some type of filter to weed out messages perceived to be spam. Emails with attachments trigger some spam filters with the result that the messages won't appear in the user's inbox.

Solution: Add the domain to your approved senders list. Some systems may let you do this yourself; others may require action by your email administrator.

Issue: Outdated Account Information

If there have been agency changes, MiniCo may not have the current contact email address for the person(s) responsible for handling the account.

Solution: Please confirm that we have the current email address as well as the correct agency name, address, and telephone number. To update your information, contact Ruby Payton at or 800-528-1056, ext. 3552.

If you are still not receiving policy documents after addressing these issues, please contact your underwriter.

update your info


Self-Storage Building Updates

self storage building updates
The self-storage industry is booming, and business owners are expanding their facilities and upgrading older buildings to meet the demand. With this in mind, it is very important to advise your underwriter of any building updates your self-storage clients may have made. Unreported updates can be problematic in the event of a claim. Plus underwriters need current information about a self-storage risk in order to provide the best possible terms and pricing for a renewal or new business quote.

Here are some additional tips to help your underwriter provide a premium proposal quickly and with the best pricing and terms available for your self-storage client.

Use the Online Portal – MiniCo’s online agent portal is the fastest and most efficient way to submit an application for a self-storage risk. If you need to use a traditional application, please be sure to download the latest version directly from MiniCo’s website.

Help the Underwriter – Remember that underwriters want to write the business, but they are required to justify their pricing. Be sure to include any information that could help in pricing the account. Don’t be afraid to mention negative information as this can aid in building trust with the underwriter.

Don’t Guess – Unless you are fairly certain of an answer, don’t guess. Collect the required information prior to submitting the application.

Know the Coverages – Be aware of the coverages requested on the application as some can have a significant impact on the final premium.

Attach Documentation – Include photos, site diagrams, loss runs and any other documentation that can be useful in pricing the quote.

For more information about registering for the online agent portal or downloading an application, contact your MiniCo underwriter at 800-528-1056.

agent portal



Workers Compensation for Self-Storage Risks

workers compensation
MiniCo's workers compensation insurance program combines MiniCo's 45 years of self-storage experience with the specialized expertise of Liberty Mutual Insurance, an A.M. Best "A" rated carrier and one of the nation's leading carriers of workers compensation.

Our extensive knowledge of the self-storage industry, risk management focus, and employee training may help reduce injuries resulting in claims. Should a claim occur, Liberty Mutual's expert adjusters will provide prompt, efficient claim resolution.

The program is offered on a monoline basis, and no appointment or supporting MiniCo accounts are required to get a quote. For more information, contact Rob Novak at or 800-528-1056, ext. 3535.

Get a Quote


MiniCo Welcomes New Claims Vice President

ella tayrien
Ella Tayrien joined MiniCo earlier this year as Vice President, Claims. Ella is responsible for the claims operations of all of MiniCo's business lines. She has over 30 years of experience as a claims professional with expertise in a wide range of operational and development roles. Prior to joining MiniCo, Ella held senior management positions with Armed Forces Insurance, Traders Insurance Company, QBE/OneBeacon, and Federated Rural Electrical Insurance Exchange. She holds a bachelor's degree from Park University and two associate's degrees from the Insurance Institute of America.

The summer months can be a busy time for insurance claims. MiniCo's newly streamlined claim forms make it easier and faster to report a claim. Our responsive claim professionals also are available by phone, fax, and email.

contract info

Property Loss Notice

GL Loss Notice


On the Road with MiniCo:
Upcoming Conventions

upcoming conventions
Representatives from MiniCo Insurance Agency will be traveling to a number of insurance and self-storage industry events in the coming months. If your plans include attending any of these shows, we hope you will stop by the MiniCo booth.


az contact info



10851 N. Black Canyon Highway, Suite 200
Phoenix, AZ 85029
California License # 0H04984

© 2019 MiniCo Insurance Agency, LLC.
All rights reserved.

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