In The News
Date: February 7, 2011


PHOENIX, ARIZ. – Most consumers overwhelmingly prefer to do business with people who are likeable and pleasant. Self-service is an attractive option to some consumers because it allows them to avoid unprofessional or unhelpful sales and service representatives. For self-storage professionals, learning how to effectively talk to customers may translate into more rentals, more referrals, more repeat customers, and longer lengths of stay. On March 2, 2011, PhoneSmart COO Tron Jordheim will present the free webinar Your Customers Would Love to Talk to You – If Only You Knew How to Talk to Them for self-storage professionals. The webinar will include the following topics:

  • People do like talking to people
  • People like doing business with people they like
  • Smile and people will like you
  • Be helpful and friendly, and people will want to do business with you
  • Mastering the phrases and behaviors that communicate pleasantness and likeability

PhoneSmart is sponsoring the webinar, which will be moderated by MiniCo Publisher Poppy Behrens as part of the ongoing Mini‑Storage Messenger Self-Storage Webinar Series. For more information or to register, visit Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self-Storage Now!Mobile Self-Storage MagazineRV & Boat Storage TodaySelf-Storage Canada, the Self-Storage Almanac, the Self-Storage Development Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:
PhoneSmart –