In The News
Date: January 10, 2011


PHOENIX, ARIZ. – One of the keys to successful self-storage facility operations is staffing. Learning how to optimize staffing while continuing to provide excellent customer service is the topic of the free webinar How to Successfully Operate a Mid-Sized Self-Storage Facility with One Person, which will be presented on February 9, 2011, by Larry Rolando, Vice President of Business Development for OpenTech Alliance, Inc., and Steve Lavery, Vice President of Property Management for Herman & Kittle Properties, Inc.

Herman & Kittle Properties, Inc., owns and manages a portfolio of over 25 self-storage facilities under the Infinite Self Storage brand. Formerly employing up to three full-time staffers at each facility, Herman & Kittle now operates these properties with one full-time employee or less per location. Self-storage operators with facilities of 500 units or less that have traditionally operated with two or more people on staff may find Mr. Lavery’s presentation particularly valuable. Mr. Rolando will offer insight into the integrated self-service and call-center solutions implemented by Herman & Kittle in their self-storage operations. Topics will include the following:

  • Business drivers for evolving to a more efficient staffing model
  • Cost-savings benefits of efficient staffing
  • Challenges that must be addressed
  • Call Center reservations completed at kiosks
  • Technology and third-party services that increase staffing efficiency

OpenTech Alliance, Inc., is sponsoring the webinar, which will be moderated by MiniCo’s Poppy Behrens as part of the Mini‑Storage Messenger Self-Storage Webinar Series. For more information or to register, visit Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self-Storage Now!Mobile Self-Storage MagazineRV & Boat Storage TodaySelf-Storage Canada, the Self-Storage Almanac, the Self-Storage Development Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:
OpenTech Alliance, Inc. –
Herman & Kittle Properties, Inc. –