
To report any problems you may experience with claims support, contact us by email as follows:
Email: Jennifer Ordway at jennifer.ordway@minico.com and CC: David Daniels at david.daniels@minico.com.
All claims for GuideOne Insurance Companies will be administered by GuideOne Insurance Claims. MiniCo Insurance acts as a claims facilitator and advocate for our brokers and insureds.
Claims related to GuideOne Insurance policies should be submitted directly to GuideOne Insurance Claims:
Include an ACORD Loss Accord form (preferred) or the policy number, name and address of the insured, and information about the loss details and involved parties including:
For claims that have been filed, contact GuideOne Insurance to receive your claim number and adjuster information.
Forward GuideOne loss run requests to: lossruns@guideone.com. When requesting loss runs, please include the following information:
Claims related to HDI Global and International Insurance Company of Hannover policies should be submitted directly to North American Risk Services (NARS):
Include an ACORD Loss Accord form (preferred) or the policy number, name and address of the insured, and as much information about the loss details and involved parties as possible. An adjuster will be assigned to the claim, and, after reviewing the information provided, will make personal contact. Remember to include contact information such as your name, address, phone numbers, and email address.
Click here to download a PDF which contains additional claim reporting information from North American Risk Services.
Forward HDI Global and International Insurance Company of Hannover loss run requests to:
lossruns@narisk.com or call 800-315-6090. When requesting loss runs, please include the following information:
For all QBE claims (Clarendon America Insurance Company, Praetorian Specialty Insurance Company, QBE Specialty Insurance Company, and Praetorian Insurance Company), the following applies:
For all QBE claim inquiries, call 800-362-5448 for expedient service.
Forward QBE loss run requests to: QBELossRuns@enstargroup.com. When requesting loss runs, please include the following information: