File a Claim

• GuideOne claims and loss run reports
• HDI Global claims and loss run reports
• QBE claims and loss run reports

Claims Customer Service

To report any problems you may experience with claims support, contact us by email as follows:
Email: Jennifer Ordway at jennifer.ordway@minico.com and CC: David Daniels at david.daniels@minico.com.

GuideOne Claims

All claims for GuideOne Insurance Companies will be administered by GuideOne Insurance Claims. MiniCo Insurance acts as a claims facilitator and advocate for our brokers and insureds.

GuideOne Claims

Claims related to GuideOne Insurance policies should be submitted directly to GuideOne Insurance Claims:

• Email: programclaim@guideone.com
• Phone: 877-228-2788
• Fax: 800-676-4457
  

Include an ACORD Loss Accord form (preferred) or the policy number, name and address of the insured, and information about the loss details and involved parties including:

• Date, time, and location of accident
• Brief description of accident
• Name and contact information of person reporting the accident
• Main insured contact and contact information (office and cell phone numbers)

For claims that have been filed, contact GuideOne Insurance to receive your claim number and adjuster information.

• Email: programclaim@guideone.com
• Phone: 877-228-2788
• Fax: 800-676-4457

GuideOne Loss Run Requests

Forward GuideOne loss run requests to: lossruns@guideone.com. When requesting loss runs, please include the following information:

• Your name, email address, and phone number
• Named insured, policy number(s), and policy period(s)

HDI Global Claims

Claims related to HDI Global and International Insurance Company of Hannover policies should be submitted directly to North American Risk Services (NARS):

• Email: reportaclaim@narisk.com
• Phone: 800-315-6090

Include an ACORD Loss Accord form (preferred) or the policy number, name and address of the insured, and as much information about the loss details and involved parties as possible. An adjuster will be assigned to the claim, and, after reviewing the information provided, will make personal contact. Remember to include contact information such as your name, address, phone numbers, and email address.

Click here to download a PDF which contains additional claim reporting information from North American Risk Services.

HDI Global Loss Run Requests

Forward HDI Global and International Insurance Company of Hannover loss run requests to:
lossruns@narisk.com or call 800-315-6090. When requesting loss runs, please include the following information:

• Your name, email address, and phone number
• Named insured, policy number(s), and policy period(s)

QBE Claims

For all QBE claims (Clarendon America Insurance Company, Praetorian Specialty Insurance Company, QBE Specialty Insurance Company, and Praetorian Insurance Company), the following applies:

• QBE handles all prior and new claims. MiniCo Insurance (previously NIF Claims Services and HDR Insurance Services) has transferred all contractor claims to QBE.
• Forward all loss notices and other documents related to claims directly to QBELossRuns@enstargroup.com.
• QBE will send a letter to the insured, broker, and claimant advising them of the adjuster handling the claim file.

QBE Claims

For all QBE claim inquiries, call 800-362-5448 for expedient service.

• From the main menu, press 2 for claims.
• From the claims menu:
• Press 1 to report a new claim.
• Press 2 for all other inquiries or stay on the line to speak with a QBE claim representative.
• To speak to someone directly regarding claims, enter extension 603325. Be sure to mention that you have an existing MiniCo Insurance (or NIF or HDR) claim.

QBE Loss Run Requests

Forward QBE loss run requests to: QBELossRuns@enstargroup.com. When requesting loss runs, please include the following information:

• Your name, email address, and phone number
• Named insured, policy number(s), and policy period(s)