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File a Claim

Claims Customer Service

To report any problems you may experience with claims support, contact us by email as follows:

Email: Jennifer Ordway at jennifer.ordway@minico.com and CC: Leslie Wilson at leslie.wilson@minico.com.

GuideOne claims and loss run reports

GuideOne Claims

All claims for GuideOne Insurance Companies will be administered by GuideOne Insurance Claims. MiniCo Insurance acts as a claims facilitator and advocate for our brokers and insureds.

Claims related to GuideOne Insurance policies should be submitted directly to GuideOne Insurance Claims:

Include an ACORD Loss Accord form (preferred) or the policy number, name and address of the insured, and information about the loss details and involved parties including:

  • Date, time, and location of accident
  • Brief description of accident
  • Name and contact information of person reporting the accident
  • Main insured contact and contact information (office and cell phone numbers)

For claims that have been filed, contact GuideOne Insurance to receive your claim number and adjuster information.

GuideOne Loss Run Requests

Forward GuideOne loss run requests to: lossruns@guideone.com. When requesting loss runs, please include the following information:

  • Your name, email address, and phone number
  • Named insured, policy number(s), and policy period(s)
ACM claims and loss run reports

For all AXIS claims, the following applies. American Claims Management (ACM) is also handling all claims.

American Claims Management
P.O. Box 9060
Carlsbad, CA 92018-9060

Phone: 888-799-2919
Fax: 877-895-1440
Email: NewLossesCL@acmclaims.com

Loss Run Requests

ACMLossRunRequests@ACMclaims.com
When requesting loss runs, please include the following information:

  • Your name, email address, and phone number
  • Named insured, policy number(s), and policy period(s)

Claims Customer Service

To report any problems you may experience with claims support, contact us by email as follows:
Email: Jennifer Ordway at jennifer.ordway@minico.com and CC: Leslie Wilson at leslie.wilson@minico.com.