risk management: tip of the week

Minimize Holiday Stress with Customer Service

The holiday season is a joyful time, but it can also be stressful. The combination of holiday expenses and obligations, foul weather, cold and flu season, financial pressures, and end-of-the-year work deadlines can get the best of anyone at one time or another.

With that in mind, this is an excellent time to create increased awareness among your managers and operations team to focus on customer service. Stressed-out customers may react harshly to anything that adds further problems to their lives at this time of year. People tend to expect patience and understanding from others during the holidays even when they sometimes don't demonstrate it themselves. When the stress mounts, take a deep breath and stay focused on providing excellent customer service.

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Make it a safe day!

Mike Schofield
President & CEO