Communicating With Tenants as a Loss Control Strategy

Self-storage facility managers play an important role in a self-storage operation. They are the face of the business to current and prospective customers and perform numerous tasks to keep the facility running smoothly. Of particular benefit is their ability to monitor the property on a daily basis, identify potential hazards and risks, and initiate corrective action to mitigate insurance claims.

This loss control function is critical to the success of the business. But while managers’ participation is extremely important, they shouldn’t be the only ones keeping an eye on the property. The key is to enlist tenants in the risk management process.

The initial step begins with capturing essential data on the lease including each tenant’s cell phone number and email address. With this information, the facility can distribute newsletters, bulletins, and updates via email and text message that can help improve the level and quality of communication between the facility and its customers.

Educate Tenants to Report Hazards

When it comes to loss control, the purpose of the communication should be to educate tenants to identify and report hazardous conditions on the property such as the following:
• Tripping hazards such as potholes, uneven walkways, and broken steps
• Slip-and-fall hazards such as snow and/or ice accumulation on walkways and wet floors
• Damage to buildings, fences, and gates
• Burned out light bulbs and areas that are poorly illuminated
• Fire hazards such as the use of candles or smoking in storage units, overloaded electrical outlets, and storage of flammable materials like gasoline, paint thinner, and propane

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